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Frequently Asked Questions, Houserules and Policies.


Check in from 15:00. Early check-in is subject to availability. The hotel has a public luggage storage for guests.



Check out before 11:00. Late check-out possible with additional charges. Inform at the reception of costs and possibilities. Luggage storage may be used after checking out.



Parking is difficult and expensive in Amsterdam. A few options are:

Cheap parking - P+R car park. You can park your car for €13 per 24 hours (applies Monday to Friday for arrivals before 10.00). Arrival after 10.00 and all day in the weekend and on public holidays you pay only €6 per 24 hours. You can park for a maximum of 4 days. At P+R RAI you can park for a maximum of 24 hours. For more information please visit the P+R website.

Valet Parking - Have your car picked up by our associate company.
Waiting time aproximately 30 minutes. €26 per 24 hours + €10 pick-up fee.
Pro-tip: Let us know 30 minutes before you arrive.

Q-Park de Bijenkort. 5 minutes walking distance. €55 per 24 hours.

Parking Garage Oosterdok. 20 minutes walking distance. From €10 per day. Max €45 per 24 hours.



A valid credit card is required for online bookings. Up to 7 days before your arrival, the first night fee of a standard rate reservation may be blocked on your credit card for guarantee purposes. For Non-refundable rate reservations, the whole booking fee may be blocked on your credit card. 

We accept the following credit cards: American Express, Visa, Mastercard, Maestro, UnionPay credit card, PIN.

Our currency is EURO.



Please read the fine print carefully when making a reservation. Some reservations cannot be cancelled for free.

Standard Cancellation policy:

Reservation can be cancelled or modified 48 hours before 00:00 CET on the day of check-in for free. Reservations which are cancelled less than 48 hours before 00:00 CET on the day of check-in (including no-show) the first night fee will be charged.

For non-refundable reservation the total price of the reservation will be charged if they cancel at any time.



Not included in the price: 12,5% of the booking price.



Pets are not allowed inside the property.



Smoking or sabotaging the smoke detector is strictly forbidden in the premises of the hotel. Failure to abide by that rule will result in €100 fee.